SERVICE
SERVICE
Value-added SERVICE
The strength of CEP Group comes from a unified philosophy based on long-term market satisfaction and expansion. Receiving orders from our overseas customers, we are able to lower the average production cost and supply competitively priced parts. With over 30,000 square meters of warehouse space in Shanghai, China and FANANO(MODENA), Italy, we are able to maintain an inventory of more than 30,000 earthmoving parts for Caterpillar, Komatsu and Cummins equipment.
Our computerized inventory and ordering system with advanced software, enables our staff to have detailed information about our stock and the status of orders very easily.
CEP made agreements with many express transportation companies and shipping companies, to help us to ship our goods with most rapid way and most economic cost for our customers.
More efficient & Direct communication
CEP Group sets up their branch company in Miami, USA & representative office in Sao Paulo, Brazil to give better service to our customers, without the time difference and with the same language, our customers can communicate with us at the time they need and they can get the solution quickly.
More efficient & Direct communication
CEP Group sets up their branch company in Miami, USA & representative office in Sao Paulo, Brazil to give better service to our customers, without the time difference and with the same language, our customers can communicate with us at the time they need and they can get the solution quickly.
CEP quality warranty
CEP Quality Control experts test and inspect our parts routinely in order to ensure that the parts which you install are of the finest quality available in the replacement parts industry.
All New CEP Replacement parts are warranted to be free of defects in material and manufacture workmanship under normal use and service.
We also commit to offer after-sale service of our parts in their entire life span even the period of warranty expires.
Each time, when we receive the proper claim report, our experts will analyse it quickly and give the solution within 5 working days.
RESEARCH AND DEVELOPMENT
CEP is always trying best to offer our customers with the most up to date parts in the replacement parts market. Our R&D Team is constantly developing new items of the highest quality and manufactured to the OEM specifications. Our focus on quality starts from the first step of the development process to the finished product.
RESEARCH AND DEVELOPMENT
CEP is always trying best to offer our customers with the most up to date parts in the replacement parts market. Our R&D Team is constantly developing new items of the highest quality and manufactured to the OEM specifications. Our focus on quality starts from the first step of the development process to the finished product.